North West Ambulance Service

“the Mental Health Bill, which was introduced to Parliament on 6 November 2024, there will be new statutory duties placed on the patient's responsible clinician that aim to ensure that, when someone is detained under the Act, their carer is involved in care, treatment and planning decisions”

“I will therefore provide some further information on the work NWAS is undertaking with its partner agencies who are also often called upon to assist mental health patients.”

“The Training Manager for GMP's Force Contact Crime and Operations Branch (FCCO) has confirmed that the Mental Health induction input for their staff is 3.5 hours long. This is included in all new recruit training into Call Handling and Dispatch.”

“England will review and consider carefully the other responses in due course.”

“We have introduced six new evidence categories to organise information under the statements; these are 'Feedback from people', 'Feedback from staff and leaders', 'Feedback from partners', 'Our observations', 'Processes' and 'Outcomes'. This approach will allow CQC to use a range of information to assess providers flexibly and frequently, collect evidence on an ongoing basis and update ratings at any time; tailor our assessment to different types of providers and services; score evidence to make”

“Merseyside Police are committed to working effectively with Blue Light partners, however, having considered the issues and discussed them with NWAS we do not believe that a joint operability model is appropriate for the Merseyside communities that we serve.”

“NWAS and Merseyside Police provide each other with invaluable support and assistance on a daily basis. However, the demands faced by each service are very different, as too are the nature of the calls meaning that the call triage systems, categorisation and dispatch processes are distinct from each other. It is crucial that the respective mental health response vehicles reflect and meet the needs of the two very different services.”

“The Trust's EOC Governance Group have been tasked with reviewing the position and making recommendations and we will provide you with an update as to progress within the next 3 months.”

“The roster review has been ongoing since May 2019 and has required consultation with both the Trust's employees and Unions since the changes which the review will effect are significant and will substantially change the operational working arrangements by staggering shift start times and shift lengths. H eadquarters: Ladybridge Hall, 399 Chorley New Road, Bolton, BL1 5DD C hairman: [name redacted] C h i e f E x e c u t i v e : D a r e n M o c h r i e Q A M The roster review allows the Trust to maximise”

“The trust uses an electronic patient tracking system in the emergency department which enables the organisation to have a live display of the progress of patients through the department. There is also a screen displaying ambulance arrival times, number of inbound ambulances and ambulance turn around times. Both these screens are monitored by the - departments shift coordinator who directs the workflow accordingly. This information is also available at all times to the hospital control room”

“NWAS is currently exploring better ways to minimise lengthy waits during high demand periods and has also secured funding for 400 additional frontline staff and 60 new vehicles which | hope will assist in alleviating some of these pressures.”

“All emergency calls received by the North West Ambulance Service (NWAS) are processed utilising the Medical Priority Dispatch System (MPDS), which is a system used both nationally and internationally. MPDS determines the priority in which vehicles should be dispatched based upon the immediacy of the life threatening symptoms displayed by the patient, as reported by the caller.”

“In March 2012 a joint protocol was developed, following consultation between the North West Region Police Forces and NWAS, which provides a framework to support inter-agency working and the appropriate use of resources to deliver the best possible care for patients who lack capacity.”

“my understanding is that paramedic staff must receive training in personal safety, which is a requirement through NHS Protect, and an obligation under health and safety at work responsibilities. However, the content of that training is not stipulated, and it is down to each service to determine the content and frequency of that training. | am unclear as to the extent to which their duty of care responsibilities are understood in relation to controlling and restraining patients. We find knowledge”