Yunus Hoque

“The target response time for a Category 2 response was 18 minutes. The caller was told that an ambulance would be with [the deceased] in about an hour.”

“A period of approximately 2 hours elapsed during which no ambulance arrived, and before the caller, [the deceased]'s mother, called 999. During this period, no communication was received by the caller from NWAS, or on their behalf, to inform her that there would be this unforeseen delay.”

“During this 2 hour period, [the deceased]'s condition deteriorated further, moving from Category 2 to Category 1.”

“the absence of any system for a follow-up call by or on behalf of NWAS in circumstances where an unforeseen delay in ambulance attendance is going to be far in excess of that indicated to the caller, creates a risk that further deaths could occur, given that during this period a patient may deteriorate and their categorization can move to Category 1 from a lower category.”