Bedford Borough Council

“Devices have been retro- fitted to the doors on all Ford Transit vehicles, the type of vehicle the accident occurred on. This blocks the gaps between the back of the vehicle and the handrail.”

“newly redesigned Client Transport Referral Form has also been devised by the Transport Operations Group, in conjunction with Adult Services. The form which has been re-designed through consultation with our Occupational Therapists will focus on the person's functional ability and will be used for initial transport requests, as well as requests for reinstatement of the transport service when there has been a break in service due to medical reasons. This new form will capture information taken from the”

“A system has been produced and this will be implemented by 14 July 2014, to ensure that any information provided verbally by Day Centre staff to vehicle staff on arrival regarding the client is also provided in a written format. The written form includes guidance notes for staff with regard to what type of information must be relayed.”