Restricted access to treatment for borderline personality disorder
Norfolk and Suffolk NHS Foundation Trust received 2 coroners' reports about this hazard between 23 Apr 2019 and 28 Mar 2024.
They came from 2 different coroners. A similar concern was raised again 1 time after the first warning.
A published response was found for 1 of the 1 earlier reports, stating 13 specific actions.
The story, report by report
Spacing grows with the time between reports.
“Under the proposed new system, in order to access the Norfolk and Suffolk Foundation Trust Borderline Personality Disorder service, those suffering from the condition would have to agree”
Original on judiciary.uk ↗ Norfolk and Suffolk NHS Foundation Trust responded, stating 12 specific actions.Response (PDF) ↗Response (PDF) ↗
“The plan for the new Personality Disorder Service involves eight elements: 1. Clinically-led personality disorder leadership team supporting a change in culture and clinical practice at a senior level modelling consistency, accountability and leadership.”
“2. Improved access and assessment that involves a needs-based screening process which works alongside diagnostic criteria to ensure people access the part of the pathway which will deliver the most benefit and prevent unnecessary admissions to hospital.”
10 more stated actions in the Promises tab.
- 4 years 11 months laterClosely relatedConfidence 0.70 · moderatea different coroner
“The adequacy of Norfolk and Suffolk NHS Foundation Trust's (NSFT) Integrated Delivery Team (IDT) decision making concerning the discharge of a patient from mental health services in circumstances where a failed engagement has occurred.”
Original on judiciary.uk ↗ Repeated from the earlier report:NorfolkSuffolkFoundation
Norfolk and Suffolk NHS Foundation Trust responded, stating 1 specific action.Response (PDF) ↗
“The Trust has recently been reviewing and updating their Clinical Risk Assessment and Management Policy. This Policy is currently progressing through Trust internal governance processes and is due to be published end of June 2024, with a Policy implementation plan to be progressed during July/August 2024.”
Stated timescale: end of June 2024
Web search (Tavily): No evidence found either way
[PDF] Clinical Risk Assessment and Management Policy ↗ - All reports to Norfolk and Suffolk NHS Foundation Trust
Each row is one judged link between an earlier and a later report. Open a row to read both quotes, found word for word in the originals.
2019 → 2024Ellen Woolnough4 years 11 months after Kerry Hunter · different coronerClosely relatedConfidence 0.70 · moderate
Closely relatedConfidence 0.70 · moderateBoth reports highlight problems with how the Integrated Delivery Team handles patient pathways and decisions affecting access to care. The earlier report focuses on a barrier created by requiring transfer agreement, while the later report concerns inadequate discharge decisions after failed engagement.
Kerry Hunter · 23 Apr 2019
“Under the proposed new system, in order to access the Norfolk and Suffolk Foundation Trust Borderline Personality Disorder service, those suffering from the condition would have to agree”
Original on judiciary.uk ↗ Ellen Woolnough · 28 Mar 2024
“The adequacy of Norfolk and Suffolk NHS Foundation Trust's (NSFT) Integrated Delivery Team (IDT) decision making concerning the discharge of a patient from mental health services in circumstances where a failed engagement has occurred.”
Original on judiciary.uk ↗ Stated action in the response to the earlier report
“STORM training includes specific training on safety planning, and our Dialog+ care planning tool is used to collaboratively create a safety plan for every adult and working age adult under our care. Our Youth teams have formed their own safety planning documentation which is co-produced with our young service users.”
Stated action
“The plan for the new Personality Disorder Service involves eight elements: 1. Clinically-led personality disorder leadership team supporting a change in culture and clinical practice at a senior level modelling consistency, accountability and leadership.”
Stated action
“2. Improved access and assessment that involves a needs-based screening process which works alongside diagnostic criteria to ensure people access the part of the pathway which will deliver the most benefit and prevent unnecessary admissions to hospital.”
Stated action
“3. Specialist personality disorder therapy teams comprising nurses, psychologists, psychiatrists, occupational therapists and social workers within local teams, delivering targeted interventions to those with the most complex needs and providing advice & consultation to their colleagues and the wider system.”
Stated action
“4. A breadth of training ranging from Knowledge and Understanding Framework (KUF) training for all staff, through to full Dialectical Behaviour Therapy training for the specialist teams.”
Stated action
“5. 72 hour inpatient protocol providing purposeful, formulation-driven, recovery-focused care packages concentrated on self-regulation and discharge.”
Stated action
“6. Needs-based interventions involving a framework of delivery that works with diagnosis to enable better management of people with personality disorder in standard community and inpatient pathways.”
Stated action · timescale: April 2024
“Through service user involvement, we are co-producing as much of our patient-facing information about our pathways and interventions as possible. We have”
Stated action
“The trust continues to roll out a comprehensive training programme for NSFT staff in relation to PD/CEN. The main training for staff is our Knowledge and Understanding Framework, which is entirely co-produced and co-delivered. We also have a two-day dialectical behaviour therapy (DBT) skills course which any member of staff can attend.”
Stated action
“STORM training includes specific training on safety planning, and our Dialog+ care planning tool is used to collaboratively create a safety plan for every adult and working age adult under our care. Our Youth teams have formed their own safety planning documentation which is co-produced with our young service users.”
Stated action
“We are currently developing a specific offer for older adults with complex emotional need, supported by specific training.”
Stated action · timescale: April 2024
“We are currently reviewing our personality disorders and complex emotional need (PD/CEN) strategy for release in April 2024 after service user and carer consultation.”
Stated action
“We are recruiting to one specialist post to provide for people with these comorbidities in South and West Norfolk, and we have set up a working group in psychology to guide us as to evidence and Trust HQ: County Hall, Martineau Lane, Norwich, NR1 2DH Web: www.nsft.nhs.uk - 3 - best practice in relation to modifying our therapeutic offer.”
Stated action · timescale: end of June 2024
“The Trust has recently been reviewing and updating their Clinical Risk Assessment and Management Policy. This Policy is currently progressing through Trust internal governance processes and is due to be published end of June 2024, with a Policy implementation plan to be progressed during July/August 2024.”
What happened next: No evidence found either way
The Trust's policy indicates it is reviewing and updating its Clinical Risk Assessment and Management Policy, with publication planned for the end of June 2024 and implementation in July/August 2024.
“Clinical Risk Assessment and Management Policy Services Applicable Trustwide x Mental Health and LD Community Health Services Version number : 5.0 Consultation Groups The Quality Committee membership and staff involved in complaint investigation and handling Approved by (Sponsor Group) The Quality Committee Ratified by: The Quality Committee Date ratified: 14th October 2020 Name of originator/aut”
No evidence found does not mean the action did not happen.
- Each report's concerns were extracted by Nemotron 3 Nano on Nebius Token Factory, each with a quote copied from the report.
- Concerns from reports to Norfolk and Suffolk NHS Foundation Trust at least six months apart were compared by meaning (Qwen3 embeddings) and wording (TF-IDF).
- The closest pairs were judged by Nemotron 3 Super with reasoning on. Only identical or closely related, with confidence of at least 0.70, are shown.
- Every quote was checked by code as an exact substring of the original text. Names of staff and family are redacted, and the deceased are named by report title only.
| Link | Meaning | Wording | Judge | Coroner |
|---|---|---|---|---|
| 2019 → 2024 | 0.66 | 0.23 | Closely related · 0.70 | different |
Judge model: nvidia/nemotron-3-super-120b-a12b. How Nemotron did the work · Full methodology.
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This shows that a similar concern was raised again after an earlier report. It does not say why, and it is not a finding about any organisation or person. To report an error, see the corrections route.