Wyllow-Raine Swinburn

“BT has a Critical Call Process to identify a critical call where the BT Operator hears speech or sound that indicate an imminent or immediate risk to life. BT has agreed with Ambulance Trusts nationally which category of calls they consider critical and would trigger the Critical Call Process if the BT Operator were to hear speech or sound to suggest those scenarios.”

“Since December 2023, the Trust has introduced a Fit for the Future programme (FFF). Under this programme the Trust has initiated an improved way of working in various areas of our workforce. The improvements are designed to ensure that we provide our patients with the care that they need safely and effectively in a timely way.”