Shiya Collins

“Seven calls were made to the North East Ambulance Service (following the initial call) indicating that [the deceased]' condition was deteriorating. Call handlers recognised the need for clinical input in order to facilitate a possible upgrade of the ambulance response to category 1. However, the locking facility on the Cleric computer system used in the control room precluded any clinician from assessing/upgrading the call because the system was locked and unable to be accessed whilst live calls”