Samia Shara
19 Dec 2014 · Coroner Fiona Willcox · London Inner (West)
A similar concern from this report was raised again 1 time later. See the linked reports.
The coroner's concerns
1. long and complex calls to emergency services
“That long and complex calls made to 999 and 111 should be available for audit by the CCG to identify learning opportunities and thus improve outcomes via a quality assurance process.”
2. downgrading calls to lower acuity
“That call takers should not be able to downgrade a call by moving to a pathway of lower acuity.”
Linked reports
Closely relatedConfidence 0.80 · moderate
This report
“That long and complex calls made to 999 and 111 should be available for audit by the CCG to identify learning opportunities”
Later report
“When LCW audited the call in the first instance, the audit identified the problem with the address, but failed to recognise how badly the call had gone in other ways.”
Responses
No published response was found on judiciary.uk.