Olive Nugent

1. 1. critical injury without assistance

   “Mrs [name redacted] lay critically injured in her home for 2 hours and 27 minutes without assistance or access to medical treatment”

2. 2. device activation

   “Her falls activator device had activated automatically indicating that she had fallen”

3. 3. inability to verbally respond

   “Her inability to respond verbally to call handlers via the device was a crucial factor in the decision not to prioritise her case”

4. 4. subjective prioritisation

   “The prioritising of response to device activation is entirely subjective and heavily dependent upon (a) staffing levels and (b) the personal practices of individual team leaders”

5. 5. insufficient staff

   “On 16 December 2014 there were insufficient staff to meet the demand for assistance”

6. 6. future deaths

   “Further deaths could potentially occur in the future; particularly in cases of persons injured and unable to respond verbally to call handlers”

No published response was found on judiciary.uk.