Martin Collins

“The available telephone system for prisoners does not presently have the capability, in an automated manner, to recognise high or unusual volumes of calls by prisoners - and then to notify prison staff or healthcare in the event of such a pattern. This is despite the fact that the data on telephone calls made by a particular prisoner is available and is readily capable of being obtained, such that patterns of calls could be monitored manually by staff. The lack of system for monitoring of volumes of prisoners' telephone calls may lead to missed opportunities to identify risk triggers and so missed opportunities to intervene and prevent suicide. Even though the Ministry of Justice or HM Prison Service may not themselves be able directly to make changes to the software or computer system and although the electronic system is provided under contract with the Ministry, it remains for the Ministry to obtain and implement the technology in question. Changes could therefore be sought of a technology provider by the Ministry.”