Marjorie Michael

“[the deceased] [name redacted] (MJM) fell at her residential Home on 4/9/2023. Carers were correctly advised by the ambulance call handlers not to move her on the basis that this could worsen any injury she had sustained. As a result, MJM lay on the floor for over 14 hours waiting for an ambulance”

“Despite ongoing attempts by Welsh Ambulance Service and Aneurin Bevan University Health Board, the delays in responding to emergency calls are not improving”

“Witness evidence also confirmed that despite these initiatives there was no appreciable reduction in the lengthy waiting times for Amber 1 and Amber 2 responses; which are categorised as potentially life-threatening emergencies”