John Dack

“Mr [name redacted] was not called for follow up because his medical notes recorded the wrong address for him, despite the fact that one of his daughters had notified staff of this on two separate occasions. What seems at first blush to be a relatively unimportant administrative matter can therefore have serious consequences. I heard from the surgeon treating Mr [name redacted] that this has happened before with other patients. It seems that this part of the system of administration would benefit from review.”