Janet Brown Townend (2)

“Carers at times spent no more than 15 minutes, on one occasion 8 minutes, with Ms [name redacted]. Bearing in times the tasks, document keeping and care to administer and considering Early Warning Signs have there was no attention to detail; Their duties when there included to prepare meals, conduct personal care if required and talk to the service user. 8 to 15 minutes is not an adequate time to conduct these tasks”