Doreen Wilkins

“An absence of any travel time allowance in such circumstances may cause a carer to arrive late for a time critical care visit (such as one where a client is to be supported with regular medication)”

“Acarer may cut short his / her visit to one client to enable them to arrive to their next scheduled appointment on time”

“In circumstances where a carer is cutting short a visit, the client in question does not receive the duration of care they have been assessed as requiring (or indeed which Comfort Call Ltd has been paid to provide)”