Cyril Cheetham
2 Feb 2021 · Coroner Andrew Bridgman · South Manchester
The coroner's concerns
1. delay in admission for elderly patient with co-morbidities
“The central issue in this investigation was the telephone discussion (transcribed) between Mastercall and own GP as to who would attend that day”
2. delay in admission for elderly patient with co-morbidities
“The ATT services introduces an additional layer of triage based on a telephone 3 conversation between a clinician at Mastercall and someone at the care home, who may be a carer or a nurse, and may be experienced or inexperienced, rather than that person calling 999”
3. lack of audit of net benefit of ATT service
“Issue One It is clear that the service was developed to reduce demand on the ambulance service, to provide an additional layer of access to medical advice for care homes where it is felt on telephone triage that there is a risk of admission”
4. lack of clarity in ATT service criteria
“Issue Two The inquest highlighted a lack of clarity as to the criteria for the ATT service”