Alice Clark

“Complaints had been received by other paramedic passengers as to the unsafe driving standards of [REDACTED] and these were not dealt with appropriately”

“No formal complaint procedure in place”

“Driving standards are assessed by 'drive outs' with managers - should this be carried out by independent assessors and completed within a set time i.e. every 6 months or equally cctv reviewed on a regular basis of the driving standards”