Alfonso Sinclair
29 Apr 2019 · Coroner Fiona Wilcox · London Inner (West)
A similar concern from this report was raised again 1 time later. See the linked reports.
The coroner's concerns
1. lack of staff alert system for odd behaviour
“That there is no apparent system for staff to alert odd behaviour and then track an individual of concern on CCTV”
2. no alarm at platform barrier ends
“That there is no alarm at the barriers at the platform ends”
3. difficulty monitoring CCTV
“That ease of monitoring of CCTV be facilitated”
Linked reports
Closely relatedConfidence 0.80 · moderate
This report
“That there is no apparent system for staff to alert odd behaviour and then track an individual of concern on CCTV”
Later report
“Recommended technological measures to detect and alert staff to the presence of persons on the tracks have not been implemented at Stratford station.”
Responses
2019-0141-Response-by-Transport-for-London.pdf ↗· Transport for London
Stated action · immediate effect
“LU station staff receive initial training and ongoing refresher training through our competency management system (CMS) to assist in identifying 'unusual' customer behaviour.”