Norfolk and Suffolk NHS Foundation Trust

“the ' Trust has decided to fully enclose the ramp. This work has commenced and is proposed to be completed by the end of March 2016”

“The Trust is taking this matter further than the Norfolk acute hospitals instructing. managers based in Suffolk to liaise with their acute hospital colleagues as well, Each area is working to create local protocols which will be incorporated into policy.”

“The Trust recognises that changes in medication are a significant stage in an individual's treatman and require monitoring in order to ensure it is having anticipated effects and be ready to respond, to possible side effects.”

“the Trust has guidance for clinical teams to follow. This involves contacting the service user in order to assess the need for alternative arrangements i.e. a colleague completing visits and contacts.”

“The Trust is taking active steps to recruit to these areas but we have found our experiences and challenges are shared across the health sector. The Trust is taking steps to mitigate the risks by employing temporary staffing for defined periods of time.”

“The Trust is planning to review the functions of the CRHT over the forthcoming months. Included within this review will be how we can improve the consistency of staff engaged with the service user. | would like to provide you with an update on progress in early September.”